As per KonekoCustoms customer awareness policy, KonekoCustoms updates you every step of the way on the process of the creation of your ear(s), if there is something you don't like about it, like the trimming or the airbrush job (this must be addressed during an update between yourself and the shop owner [specifically the update in which the problem occurs]) KonekoCustoms will remake your ears at no extra cost to you one time to fix the problem at hand during the update in which you find an error or something not to your liking. 

          The remake policy only applies to ears unless the maker makes a mistake of her own fault that cannot be fixed (airbrush paint spill or hand-sewing on the wrong flowers) and renders the tail, set, or choker/collar different than instructed by the customer/client.